Refund policy

RETURN POLICY 

We’re all about making sure our customers are in love with their PACHI EFEX pieces, consequently, if you’re not 100% satisfied with your purchase, please email our customer service department at pachiefex@gmail.com with your concerns. Your request for return will be answered by our customer service team within 1-5 business days, and further instructions will be provided. Also, please allow 1-5 business days for us to process your return upon receipt. 

• All returns must be made within 14 days from the delivery date and each item must be returned in their original condition and original PACHI EFEX packaging.  
• We do not offer refunds. Once your return request is evaluated and approved, you will receive a store credit in the form of a Gift Card, via e-mail, which can be easily redeemed at checkout in your next order. 

Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyer’s negligence will not be accepted for store credit. 

Any return or exchange that does not meet the above criteria will be sent back to the customer. The customer is responsible for return shipping costs. If they do not cover this charge, the item will NOT be returned.