SHIPPING AND RETURNS

Shipping and Returns 

RETURN POLICY 

We’re all about making sure our customers are in love with their PACHI EFEX pieces, consequently, if you’re not 100% satisfied with your purchase, please email our customer service department at pachiefex@gmail.com with your concerns. Your request for return will be answered by our customer service team within 1-5 business days, and further instructions will be provided. Also, please allow 1-5 business days for us to process your return upon receipt. 

• All returns must be made within 10 days from the delivery date and each item must be returned in their original condition and original PACHI EFEX packaging.  
• We do not offer refunds. Once your return request is evaluated and approved, you will receive a store credit in the form of a Gift Card, via e-mail, which can be easily redeemed at checkout in your next order.  

Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyer’s negligence will not be accepted for store credit. 

Any return or exchange that does not meet the above criteria will be sent back to the customer. The customer is responsible for return shipping costs. If they do not cover this charge, the item will NOT be returned. 

  

SHIPPING OPTIONS 

Shipping Charges 

Shipping charges are based on order subtotals after all promotions, discounts and/or coupons are applied. Depending on your state and/or zip code, additional taxes on delivery fees may apply. 
 
 

 What are the shipping details? 

US & Puerto Rico 

The services used for domestic orders are USPS First Class Package or USPS Priority Mail, depending on the delivery method that each customer chooses at checkout. Orders are processed Mondays through Fridays, excluding Holidays. Please allow 1-5 business days for orders to be processed. Once your order is packed and ready to ship, you will receive a shipping confirmation email with your tracking details. 

We are NOT responsible for lost, stolen or damaged packages. 

  

International 

International Orders are shipped via USPS Priority Mail International or USPS Priority Mail Express International, depending on what the costumer chooses at checkout. With USPS Priority Mail Express International it could take 7 to 21 business days to arrive, depending on the destination country. With USPS Priority Mail Express International it could take 6 to 12 business days, depending on the destination country. Your order will include a Customs Declaration number as proof of shipment. This number will help you track your package inside the US and in some selected countries. 

We are NOT responsible for lost, stolen or damaged packages. 

  

INCORRECT SHIPPING ADDRESS 

The customer is responsible for providing the correct shipping address. If an incorrect shipping address is provided, please contact us immediately in order for us to correct it before processing the order. If the order is processed and shipped to an incorrect address, due to customer negligence, the package will be sent back to our offices and the customer is responsible for providing a correct address and responsible for return shipping costs. If the customer does not provide a correct shipping address and does not pay for return shipping costs, within 1-5 business days of the package arriving back to our offices, a refund will be issued (excluding the original shipping cost). 

  

DAMAGED PIECES 

Each customer has a 10-day window from the delivery date to request a substitution of a damaged piece due to manufacturing issues, with PACHI EFEX making the sole decision on replacement or substitution. Replacement or substitution is not available for orders exceeding the 10-day grace period. Customers are responsible for all shipping fees of a late request. 

 By making a purchase, customers are compliant with these terms. 

 

LOST PACKAGES 

PACHI EFEX is not responsable for lost packages that have been safely and correctly sent out for delivery to the mail carrier. Any order sent to the incorrect address and lost due to the customer's negligence, will not receive a store credit or refund. If an order is delivered to a wrong address, the customer is completely responsable for the retrieval and/or location of the package. PACHI EFEX will not interfere or contact residents of the address where the package was sent incorrectly. Although rare, if a package is lost in transit and/or marked as delivered and does not match the location listed, you may file a claim directly with USPS for assistance: 
 

https://www.usps.com/help/missing-mail.htm 

PACHI EFEX will NOT make any kind of replacement or refund for lost packages, unless, the order is returned to our headquarters in perfect unused condition. 
 

If an unlikely error occurs in your order, such as receiving fewer pieces or incorrect items, it is crucial to provide evidence of the issue within 8-24 hours for error evaluation. Failing to do so may result in the claim not being considered for evaluation. We take these claims seriously, but it is important to note that any fraudulent claims will be reported to the appropriate agencies for investigation and may be subject to legal action. These terms and conditions ensure a fair evaluation process and protect against misuse or fraudulent claims. By placing an order and accepting these terms and conditions, you acknowledge and agree to comply with the specified procedures for reporting errors or missing items in your order. 

 

How Secure Is My Order? 

You're safe with us! 

PACHI EFEX uses secure technology to ensure your information and checkout details are safe. Security is a top priority for our customers, so we use top of the line encryption on all transactions. 

 

Why Was My Order Put In Order Verification? 

Need to verify some information? Don't worry! This is for your safety. We care about protection- both for your information, and your money. This may mean we flag orders if some details aren't matching up.  

All we attempt to do with this process is confirm it is YOU placing the order. We contact the cardholder, and confirm details from a secure email. These details may vary in nature, but simply reply to our email with the requested information, and our verification team will review it ASAP. 

 

My Card Has Been Used Without My Authorization. What Should I Do? 

In the unlikely even that your card information has been compromised, and it was used to purchase from our website or stores, report the incident immediately to your card provider or financial institution. 
After you have reached out to your financial institution, you may contact us, so we can notify our fraud department in an effort to prevent future issues. We are not able to provide any information regarding the fradulent transaction(s).